If you are unsatisfied with the service you have received, and you have not been able to reach a resolution via email or telephone support, you can make a formal complaint by writing to the relevant department at the following address, including your account information, and detailing the outstanding complaint.
The Design Centre
Higher Listock Farm
We will acknowledge your complaint within 5 working days, an investigation will be carried out into the issues raised and a full response will be provided within ten working days. Where the issue is particularly complex it may take longer to respond. If this is likely, we will provide information on the action which will be taken and advise when you can expect a full response.
For Nominet registered .uk domain names we apply the nominet terms and conditions, which are noted here.
Escalation process for UK domain names:
If you would like to escalate your complaint regarding a UK domain name you may make a complaint to Nominet via this link: http://www.nominet.uk/disputes/complaining-about-registrar/complaints-procedure
Domain name related abuse:
If you need to make us aware of any domain name related abuse please contact us at the details above or email us at: firstname.lastname@example.org.